The first quarter of 2019 was amazing. Lots of things happened! Here is a quick overview:
We spent the major portion of last years’ profit into a new workplace on Avenue Tervuren 36. We renovated from scratch, designs done by the team. We’re very happy to be here!
February was also the month in which we celebrated the minority stake Mountainview has bought in CLICKTRUST. We celebrated in style, with a conference we organised for our clients, inviting several high profile speakers. The event was a blast!
To finish off the hectic month of february, we went for a two day teambuilding in sunny Malaga. With both relaxing activities and teambuilding work, the trip was a success. Profit sharing among employees was announced. Yearly getaways are now a thing.
To finish off these amazing first three months of the year, we ended up winning a huge pitch in March. Details will follow later, once we have succesfully onboarded the client and all their massive brands…
We will now work on further improving employee onboarding and internal operational efficiency. Client acquisition will be done very selectively. Our focus goes to quality, not quantity.
3 months ago
Fabian Van De Wiele
It is no secret that CLICKTRUST and the digital strategy agency Mountainview get on well. We crossed paths two years back on a mutual client – and chemistry happened!
Today, Mountainview & CLICKTRUST work together on many clients. We share the same views on service, transparency and the role of an agency in the ever-increasing complex digital eco-system.
Concretely, Mountainview has taken a significant financial interest in CLICKTRUST as minority shareholder. This officializes our collaboration.
We have often discovered our extreme specialisation in analytics and biddable media has to be introduced when clients are ready for it. They need a certain level of digital maturity for us to be able to deliver good work. This is where Mountainview has proven very valuable to us. Their transparent, didactical approach prepares clients and helps them grasp digital as a whole, and allows them to understand where an expert agency like ourselves fits in.
We are extremely excited about this partnership – as we believe models like this are the working model for agencies of the future. Individual agencies that each have their own resources, expertise & clients – but that are able to join forces on common projects. This gives clients the best of both worlds : the ease of working with one entity for several services, and the expertise of working with an expert agency.
All this in full transparency.
Would you like to learn more about our working model? Contact us!
5 months ago
Fabian Van De Wiele
[activecampaign form=3]PPC & attribution experts only. This requires a deep understanding of search and an obsessive passion for paid digital media. I expect some negative feedback on this. Allow me to indulge 😉
Studying the path length reports in the search attribution tool showed us that generic queries almost always convert combined with branded queries. We can hence assume that the data driven algorithm that is looking at numbers would consider branded keywords pretty important.
Upon comparing data driven attribution to first click attribution through the attribution tool, the following happened:
When showing this to the client, they were schocked. Nobody cared about the cost/sale of the branded keywords decreasing from 4 eur to 2 eur. The cost per sale of generic keywords that increased from 100 eur to 300 eur in the data driven model was however enough to leave them gobsmacked.
Statistically speaking, I’m sure the data driven model is correct. If it is providing weight to the number of times a specific query appears in the customer journey, than obviously branded queries will get a lot of weight. As data driven attribution will then decrease conversions on generic keywords, ROI sensitive clients will decrease bids. Branded queries will then become even more prominent, and the whole thing becomes a self-fulfilling prophecy.
From an outcome-driven marketing & “lets grow revenue” point of view, this makes no sense. Cost per sale on branded search moved from cheap to too cheap to care, while generic cost per sale increased by 3 compared to a first click attribution model. Meanwhile, the site is ranking very well organically on all branded search queries and has limited competitors bidding on their brand.
As a result, the actual value of generic queries is massively undervalued due to the presence of the branded queries in the account. Is is highly likely that the client would have gotten the sales that happened on the branded query through organic search anyway.
So if datadriven is not taking the less important role of branded search queries into account on sites that are ok SEO wise, and uses frequency of search queries in the customer journey as a factor in the algorithm, we can expect ROI sensitive PPC managers to decrease overal media spend in the long run, as they decrease investment on generic terms. That can’t be the goal.
I’ve seen this happen several times now on pure ecommerce players. They fail to scale the accounts, especially in smaller markets with products/services that have decision cycles beyond several days.
In both scenarios’s, by taking branded queries out of the account, conversion attribution will shift back to generic keywords and data driven will do its work on generic queries alone.
Sales and media spend on generic search queries will go up while overall sales from organic and paid search combined should increase.
In any case: before using data driven, check the importance of branded search queries in the account. If your sales are primarily coming from branded queries, and you wish to keep them in the account – you’re probably better off with first click attribution…(the horror!)
Of course, savvy digital marketeers should be going beyond that and look for attribution tools that take the incremental value of branded search queries and all forms of remarketing into account across the entire media mix…
If you’re interested by this post, this is the stuff the CLICKTRUST team thinks about daily while optimizing your accounts. We’d be happy to exchange ideas.
9 months ago
Fabian Van De Wiele
CLICKTRUST grew from 4 people to 9 people over the course of one year. We weren’t doing too bad before, at least that is what we thought. We had clients staying with us for years, and had the occasional win of a new client. We didn’t do any marketing. We got business through referrals. All in all, that didn’t sound too bad.
After sitting down and carefully analyzing the market, we discovered where we can truly make a difference. Providing clients with a transparant service for digital media at a flat fee. No crazy media fees, no longwinded slide-decks, and no teams full of juniors.
By pure word of mouth, we managed to win a lot of business this year. BNP Paribas Fortis, Hello Bank, Birdee, ALD Automotive, Printdeal, Ladbrokes, Collishop , Centerparcs… The list is long. Why did these companies chose us? We stuck to our principles and committed to deliver only that what we know we do best. Combine this with a flat fee and we were a welcome change from other players that were either missing expertise or transparancy.
Our progress allowed us to recruit senior, highly talented staff relatively easily. The existing team members from before all stayed – allowing us to go passed a crucial point where the team today mainly consists of people with solid experience. This has now put us in a position where we can attract even more talented staff, as this industry is driven by people that want to learn from each other. The best place to do that is in a place where experienced, like-minded are sat in one place.
We are now looking for 3 more people in different roles. We will grow the team to invest more time in training and development. If you would like to join us in this adventure, check out our careers page!
1 year ago
Fabian Van De Wiele